Frequently Asked Questions
Everything you need to know about shopping with Banana Games & Hobby.
How long does shipping take for pre-order items?
Pre-order items typically ship within 24-48 hours of the official release date. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy for trading card games?
To maintain the integrity of our inventory, all sealed trading card products (booster boxes, packs, and decks) are non-returnable once the factory seal is broken.
Do you offer international shipping for board games?
Yes, we ship to most countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on the weight of the games and your location.
Are the collectibles and miniatures sold on your site authentic?
Absolutely. We only source products directly from authorized distributors and manufacturers to ensure 100% authenticity for every hobbyist.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I cancel an order before it ships?
Yes, you can cancel any standard order before it enters the shipping process. Please contact our support team immediately with your order number to request a cancellation.